Salesforce Developer - Senior or Intermediate

Searching for a place to make your mark? Every great team depends on the individual contributions of its members - the skills, talents and the passion that each team member brings. At Citizens, we're building a workforce of top achievers committed to our company's mission and vision. Our company values the knowledge that comes from experienced and dedicated individuals with a variety of backgrounds, in or out of insurance.

Citizens' Mission is to provide property insurance protection in Florida to those who are, in good faith, unable to obtain coverage through the private market while also providing the utmost in customer service. Our Values are public service, integrity, respect, responsiveness and sound judgment. We strive to not only provide affordable insurance products and services but also to provide sound financial responsibility to the citizens of Florida.

At Citizens, we are a team of dedicated, service-minded professionals committed to our policyholders. Come achieve and maximize your potential with us!

JOB SUMMARY:

We are seeking a talented self-driven Salesforce Administrator / Developer to join our Salesforce Development team. This is a great opportunity to support the implementation and enhancement of our Agency Management System (AMS) utilizing the Salesforce Platform, while furthering your skills and knowledge of the sales force platform.

In this role, you will be responsible for analyzing, developing, and testing code as part of software engineering development lifecycle. As a Senior Developer, you should have in depth knowledge and experience to solve complex problems utilizing subject matter expertise and collaborative skills. You will work independently with the ability to mentor, groom less experienced staff. As an Intermediate Developer, you will work independently on medium to high complex software engineering changes in alignment with Citizens' standards and practices.

JOB DUTIES / ESSENTIAL FUNCTIONS:

Senior:

Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.

• Design, develop and/or test complex software component changes in one or more engineering stack (UI, Servicing, Integrations, Automation, Testing etc) meet acceptance criteria while adhering to development and quality standards.
• Research, analyze, design and solve complex problems with creativity and innovation
• Own and present SDLC and DevSecOps deliverables to maintain software standards and guidelines
• Collaborate with business representatives to estimate and plan prioritized backlog items as a SME
• Contributes to improving software engineering practices, standards, documentation, and knowledge within agile team

Intermediate:

Models ethical behavior and executes job responsibilities in accordance with Citizens core values, ethics, and information protection policies.

• Analyze, develop, document and/or test medium to high complexity software component changes in one or more engineering stack (UI, Servicing, Integrations etc.) to meet acceptance criteria while adhering to development and quality standards.
• Research, analyze business requirements and troubleshoot medium to high complexity enhancements, bugs, defects or changes
• Contributes to developing or enhancing DevSecOps practices as secure engineering and continuous integration/development/testing
• Collaborate with business representatives to estimate and plan prioritized backlog items

REQUIRED EDUCATION AND EXPERIENCE:

Senior:

• Bachelor's Degree AND 5 years relevant experience, OR a combination of college education and relevant experience equivalent to 8 years

• **8 years of relevant experience in lieu of a college degree is acceptable

• *Master's Degree or PhD in a relevant field may substitute for 1 year of experience

Intermediate:

• Bachelor's degree in Software Development or Programming AND 3 years relevant experience, OR a combination of college education and relevant experience equivalent to 5 years
• **5 years of relevant experience in lieu of a college degree is acceptable

• *Master's Degree or PhD in a relevant field may substitute for 1 year of experience

TECHNICAL SKILLS:

• Salesforce (Force.com) development experience using Apex, Visual Force, Aura or Lightning Web Components
• Experience with breaking down solutions into clicks and code components, with a strong focus on minimizing code
• Certified Salesforce Administrator (ADM 201) or Certified Salesforce Platform Developer (DEV 401) certification
• A minimum of 1 year of hands-on experience with Force.com cloud (Sales, Service, Marketing, Commerce or Community) Administration
• Experience with all aspects of click-based Process Builder and/or Flow automation in Salesforce.com
• Experience with enterprise-grade Salesforce.com development/release lifecycle, including use of source control and release automation tools (Experience using Gearset preferred)
• Agile/Scrum Methodology experience
• Previous Salesforce implementation experience
• Knowledge or experience with Property & Casualty Insurance

KNOWLEDGE, SKILLS & ABILITIES:

• Good knowledge of SDLC
• Good understanding of Agile mindset, principles, practices
• Proven knowledge in one or more programming languages.
• Ability to review programming code and identify issues or discrepancies
• Troubleshoot code to identify defects and root cause.
• Solid understanding of Enterprise Software Development and maintenance
• Data manipulation, comparison, and computation proficiency
• Source code management
• Solid knowledge of testing practices (test plans, test cases)
• Troubleshoot code to identify defects and root cause.
• Knowledge of modern engineering practices like Test Driven Development, Behavior driven development, Acceptance test driven development
• Basic knowledge of DevOps concepts

• Identify and resolve issues and identify solutions, utilizing comprehensive analytical skills and demonstrating an attention to detail.
• Understanding and ability to manage and understand data parameters and relational data constructs.
• Ability to perform independent troubleshooting for medium to high complexity issues and escalate, as necessary.
• Proficient at source level management, and version control. Code repository skills, testing and test planning skills.
• Understanding of IT Security and confidential data, and Secure software development.
• Testing skills at one or more layers i.e., unit, components, data, Application Programming Interface (APIs), User Interface (UI)/ User Experience (UX), Performance, Security
• Knowledge of software design, modification, implementation, and deployment, including object-oriented programming concepts
• Effective communication, collaboration, and interpersonal skills.
• Ability to understand and follow software specifications.
• Thirst for knowledge, curiosity, and ability to learn new technical or soft skills
• Emerging ability to effectively present technical topics to small and medium size technical groups
• Agile Product development skills
• Effective communication, collaboration, and interpersonal skills.
• Critical thinking & embracing change

We offer unlimited career potential, excellent training and development opportunities, and a structured Career Development program to explore future roles of interest while growing and developing in your existing role.

Citizens offers a competitive compensation and benefits package that includes comprehensive medical/dental, Retirement Savings Plan, Vacation and Sick Time, EAP, Tuition Reimbursement, Community Service and much more!

• Retirement savings plan with a generous company match
• Medical, dental and vision coverage
• Company Paid employee basic life insurance and short-term disability
• Generous paid time off: vacation, sick and holiday leave
• Employee Assistance and Wellness Programs
• Tuition reimbursement
• Professional and leadership development opportunities
• Company Paid Parking
• Employee recognition programs
• Relocation assistance (where applicable)
• Community and volunteering opportunities
• Casual dress

Citizens is proud to be an Equal Opportunity Employer.

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