Lead Infrastructure Core Services Specialist

The Lead Infrastructure Core Services (ICS) Specialist will work alongside a talented team of professionals accountable for the lifecycle management and support of NYPA's ongoing digital initiatives and strategies. This role will have operational responsibilities for NYPA's latest hyper-converged platforms, cloud (AWS/Azure), and storage service offerings. This role is a critical part of a larger cross-functional NYPA Information Technology team of Architects, Network Support, Incident Management, Cyber Security and others to ensure resiliency and availability of key NYPA digital IT assets and services. #LI-JP1

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• Identify, recommend, develop, implement, and support cost-effective technology solutions for all aspects of ICS operations including all NYPA server types (Windows and Linux), SAN storage, server virtualization technologies including VMWare, backups systems including Commvault.
• Assess and recommend operational efficiency improvements including but not limited to IaaS, Lights Out Data Center solutions, Automation, Cloud and Hybrid cloud solutions.
• Responsible for operations of critical infrastructure while maintaining component-level monitoring, real-time performance metrics, and trending.
• Supervise and coordinate performance of outages, hardware maintenance, software maintenance, etc.
• Work closely with NYPA's IT Service Management team to implement and follow ITIL / ITSM service delivery models.
• Implement and maintain IT policies, procedures and best practices and serve as a lead point for the ICS team

• Highest level individual contributor role.
• Strong knowledge designing and implementing resilient solutions utilizing virtualization, Microsoft clustering technologies, enterprise storage and SAN solutions, Microsoft Server technologies, and software defined networking(SDNs).
• Familiarity with monitoring and telemetry platforms, such as Splunk, to manage infrastructure service SLAs, metrics, and KPI
• Strong knowledge of IaaS solutions and related cloud offerings.
• Experience implementing ITIL / ITSM service delivery process and procedures.
• Excellent organizational skills around technical planning and execution.
• Excellent communication skills and ability to build successful cross-functional relationships.
• Working knowledge of Source control tools like Azure DevOps, Git, or SVN.
  

• Bachelor's Degree required; Information Technology Management or a related field preferred.
• Minimum 7 years' experience in Information Technology field with focus on Critical Infrastructure deployments.
• Windows Server and/or Linux-based operating systems experience required
• Experience with scripting languages and/or automation tools required.

Approximately 5% travel to NYPA site locations

At NYPA, we will help bring about the flexible, distributed, consumer-driven energy system of the future by investing in the things that customers truly value. We will realize this vision by becoming the first end-to-end "digital utility" in the country by redesigning how we manage our assets and use innovative digital technologies. NYPA has been making strategic investments in tools and capabilities to fuel its transition to an end-to-end fully digital utility.

Learn more about us, our clean energy technologies and the trend-setting work we're doing for New York State at https://www.nypa.gov/about/

NYPA employees enjoy a full suite of benefits, including flexible work schedules. You can view our benefit offerings at https://www.nypa.gov/benefits/management