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Remote

Senior Account Manager

American Red Cross
United States, Georgia
October 21, 2022


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By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network?

**** As a condition of employment with American Red Cross, you are required to provide proof that you are fully vaccinated for COVID 19 or qualify for an exemption, except in states where it is prohibited by law. Accordingly, employment is conditioned on providing proof of vaccination or having an approved exemption prior to starting employment ****

Join us-Where your Career is a Force for Good!

Job Description:

Why Choose Us?
As one of the nation's premier humanitarian organizations, the American Red Cross is dedicated to helping people in need throughout the United States and, in association with other Red Cross networks, throughout the world. We depend on the many generous contributions of time, blood, and money from the American public to support our lifesaving services and programs. At the American Red Cross, you will enjoy a collaborative work culture committed to the diversity of our people, programs, and services. If you share our passion for helping people, join us in this excellent career opportunity. Work where your career is a force for good.

At the American Red Cross, you have a direct impact on a meaningful mission. When you join our team, you can help save lives every day. You'll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding.

What You Will do:

Responsibilities:

1. Develop strategic market analysis and planning to include customer demand planning. Identify target
customers, new customers, expansion of current customers and promotion strategy. Set goals and
objectives and assists in budget preparation. Monitor customer satisfaction trends and leads efforts to
improve trends.

2. Analyze assigned territory in terms of market penetration by competitors, market potential, key customers,
key decision-makers, and influencers, product mix and customer product utilization.

3. Make customer calls within assigned territory for purpose of conveying operational, educational, technical
product and product utilization information. Identify and coordinate the implementation of educational
programs for current and potential customer base. Participate in or lead Regional Technical Advisory
meetings.

4. Serve as a reimbursement financial for hospital customers. Introduce new products or services to customer
supporting initiatives to provide highest quality products and customer service.

Manage gross margin and revenue goals of 10-20 hospital customers and potential annual revenue ranging from
$45 - $100 million. Coordinate contract negotiations and proposal presentations to customers. May mentor and
coach Customer Account Representatives and/or Region Account Managers. Administer performance
management process for assigned staff.

Establish and maintain relationships with customer base for a specific territory. Internal liaisons with Regional
Account Director and/or Senior Account Manager, and departments (administration, finance, recruitment,
collections, manufacturing, order entry, distributions and billing) supporting Blood Service customer support and
sales activities.

What we need from you:

Qualifications:

* Bachelor Degree in Business Administration, Life Sciences or relevant related field or equivalent combination of
related education and experience required.

* Minimum five years related experience including three years
supervisory experience required.

* Related experience includes demonstrated medical customer account
management and product sales.

* Experience interacting with senior hospital executives, physicians and blood
bankers preferred.

* Experience leading customer account and sales personnel required.

Up to 60% of business travel required.

What's In It For You?

We take care of you, while you take care of others. As a mission-based organization, we believe our team needs great support to do great work. Our comprehensive benefits help you in balancing home and work. With our resources and perks, you have amazing possibilities at the American Red Cross to advance the learn.



  • Medical, Dental Vision plans
  • Health Spending Accounts & Flexible Spending Accounts
  • PTO + Holidays
  • 401K with 4% match
  • Paid Family Leave
  • Employee Assistance
  • Disability and Insurance: Short + Long Term
  • Service Awards and recognition


Commitment to Your Health & Safety-COVID-19:
The American Red Cross requires all new hires be vaccinated against COVID-19 as a condition of employment. This means that all individuals working for the organization must be fully vaccinated against COVID-19 by the start of their employment OR have begun the vaccination process prior to their start date. Upon being offered a position, individuals will be required to submit proof of vaccination. If you are unable to be vaccinated due to medical or religious reasons, you may qualify for an exemption. If seeking an exemption, you will be required to submit documentation and your request must be approved prior to hire.

Diversity, Equity & Inclusion
The American Red Cross aspires to be an organization fully committed to diversity, equity, and inclusion by creating and maintaining a diverse, high-performing workforce of employees and volunteers who reflect all communities we serve; by cultivating a collaborative, inclusive and respectful work environment that empowers all contributors; and by leveraging diverse partnerships - all of which helps to ensure culturally competent service delivery supported by effective community leadership and engagement. The Red Cross supports a variety of cultural groups for employees and volunteers. From our Latino Resource Group, Umoja, Asian American & Pacific Islanders, and Red Cross Pride, to the Ability Network, Veterans+ and our Women's Resource Group, these networks provide connections, mentoring and help give voice to important concerns and opinions.



Apply now! Joining our team will provide you with the opportunity to make a difference every day.

The American Red Cross is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

Interested in Volunteering?

Life's emergencies don't stop, and neither do American Red Cross volunteers, who represent more than 90 percent of our workforce to help prevent and alleviate human suffering. You can make a difference by volunteering in a position that appeals to you and allows you to use your unique skills and talents. The Red Cross relies on generous volunteers who give their time and talent to help fulfill our lifesaving mission.

Visit redcross.org/volunteertoday to learn more, including our most-needed volunteer positions.

To view the EEOC Summary of Rights, click here: Summary of Rights

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