Trade Application Support

Rates Trade Floor Support

New York

As a Barclays Rates Trade Floor Support, you will ensure the continuous availability, effectiveness and accuracy of the production systems used by the Securitized Products Business. You will be responsible for working within the guidelines of the incident and problem management framework, proactively seeking to improve business and technical processes through partnerships to provide maximum value to the business.

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a career, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

* Operating as part of the team shift rota that provides support coverage from 07:00-18:00

* Interacting with the SecProd businesses to log, prioritize, resolve, escalate (where required) and own all support issues through to completion

* Performing deep analysis of support requests to identify the most efficient solutions to improve stability and reliability

* Keeping abreast of the wider projects within the technology space, and where feasible, leverage these initiatives to improve issue resolution and client service

* Communicating / escalating incidents and problems to 3rd line support (development) when required

* Updating the support knowledge base by recording new issues, workarounds, solutions and system / how-to processes

* You will be responsible for delivery of minor works to support project initiatives and / or to improve client service and strategy

* Working on analyzing business enhancement requests and through collaborative engagement with multiple stakeholders, delivering solutions to our client base

What we're looking for:

* Experience with ITIL concepts and best practices

* Knowledge of the investment banking business, etrading constrains and trade life cycle

* Excellent communication skills, written and verbal

* Ability to work under pressure and continuously deliver projects and processes on time

Skills that will help you in the role:

* Experience with ITRS Geneos monitoring system

* Knowledge of Interest Rate Securities

* Familiarity with Mortgage Backed, CMO, ABS, CMBS securities and Mortgage Derivative products

* Experience in AWS Support or other Cloud environments

Where will you be working?

You will be working at our Americas Headquarters at 745 Seventh Avenue. This 32-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.

#LI-Hybrid