Rates Trading Floor Support

Rates Trading Floor Support

New York

As Barclays' Rates Trading Floor Support, you will be providing seamless end-to-end support service for front office users to help drive the effectiveness and commercial strength of the Trading franchise. You will be responsible in Investigation of trader related issues to provide swift solutions or ad-hoc tactical fixes, whilst also engaging with application owners to provide effective problem management and rapid strategic resolutions. You will be responsible for communication, escalation and management of major crisis and technology incidents impacting front office

Barclays is one of the world's largest and most respected financial institutions, with 329 years of success, quality, and innovation behind us. We've helped millions of individuals and businesses thrive, creating financial and digital solutions that the world now takes for granted. An important and growing presence in the USA, we offer careers providing endless opportunity.

$130,000 - $160,000

"The minimum and maximum salary/rate information above include only base salary or base hourly rate. It does not include any another type of compensation or benefits that may be available."

Working Flexibly

We're committed to providing a supportive and inclusive culture and environment for you to work in. This environment recognizes and supports ways to balance your personal needs, alongside the professional needs of our business. Providing the opportunity for all our employees, globally to work flexibly empowers each of us to work in a way that suits our lives as well as enabling us to better service our customers' and clients' needs. Whether you have family commitments or you're a carer, or whether you need study time or wish to pursue personal interests, our approach to working flexibly is designed to help you balance your life.

We are currently in the early stages of implementing a hybrid working environment, which means that many colleagues spend part of their working hours at home and part in the office, depending on the nature of the role they are in. We're flexible on how this works and it may continue to change and evolve. Depending on your team, typically this means that colleagues spend a minimum of between 20% to 60% of their time in the office, which could be over a week, a month or a quarter. However, some colleagues may choose to spend more time in the office over a typical period than their role type requires. We also have a flexible working process where, subject to business needs, all colleagues globally are able to request work patterns to reflect their personal circumstances

Please discuss the detail of the working pattern options for the role with the hiring manager.

What will you be doing?

* Monitoring application incident queues/alerts ensuring maximum system uptime. Contribute to service level improvements by documenting known issues

* Working closely with other IT technology teams to manage and resolve production issues. "Own the problem" attitude, driving problem resolution

* Providing functional systems support for business activities ranging from trade capture to trade life cycling, PNL and risk position generation

* Maintaining up to date knowledge base of the application's technical structure and business logic in a dynamic and fast-paced environment

* Working will form part of the job function with tasks range from liaising with developers on minor change and tactical solutions to providing advisory services relating to strategic projects on boarding

* Supporting including pro-active monitoring of all hardware platforms to maintain stability and capacity.

* Assisting with maintenance of configuration data ensuring accurate inventory of hardware, services, application and processes

* Planning - maintenance of Disaster Recovery plans. Assist with DR testing and reviews

What we're looking for:

* Three to five hears college degree

* Hands on experience in shell/perl/python and Database scripting

* Knowledge of KDB

* Knowledge of tools - Autosys, ITRS and ServiceFirst

Skills that will help you in the role:

* Self-motivated and resourceful ,confident and able to work alone and be able to build a team

* Able to readily adapt to changing requirements and priorities

* Can multi-task effectively when required, but also able to identify scheduling conflicts and communicate these confidently

* Enthusiasm to learn and absorb business processes and IT technologies

Where will you be working?

You will be working at our Americas Headquarters at 745 Seventh Avenue. This 32-story office tower is located in Times Square in the heart of Manhattan and features a cafeteria, fitness center and state-of-the-art LED signage on the facade of the building.

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