Job Coach

Provides on-site job assessment, skills training, and job coaching to persons served within the Bancroft organization and employed at host organizations to maintain and enhance community-based employment.

Essential Responsibilities:

Conducts job assessments on an ongoing basis with assigned persons served to identify individual job preferences, interests, abilities, and satisfaction.

1. Provides individuals with on-the-job coaching and skills training throughout the course of employment; e.g., explaining employer organization's policies and procedures, providing training on daily work activities and processes, providing orientation regarding job structure and management's performance expectations, reorienting persons served to job and management changes, providing instruction regarding proper utilization of equipment, explaining appropriate personal appearance and attire at job site, etc.

1. Monitors ongoing progress of persons served regarding goals, skill building, and job objectives; provides input to Employment Specialist and Program Manager to ensure proper job placement, determine satisfaction of persons served and their employers, identify further training needs, develop and implement action plans, etc.

1. Actively participates in the Interdisciplinary Team (IDT) process in conjunction with the IPP and, with the IDT, determines the best timing for effective transition to independent employment for persons served.

1. Facilitates the social integration of persons served into the existing employer job site. Strives to build and maintain effective on-the-job work relationships by encouraging interaction among coworkers, creating and conducting role playing sessions, identifying and sharing commonalities between persons served and coworkers, etc., and by promoting a level of comfort and acceptance in the workplace.

1. Assesses the need for, and recommends sensitivity training at employer job sites to Program Manager. Provides sensitivity training and support to employers and coworkers when the need is identified or when specifically requested by employer.

1. Provides safety instruction to persons served in the workplace and within the community to ensure a safe and secure work environment.

1. With Program Manager, provides ongoing consultation to employers regarding special accommodation needs of persons served. Follows ups and ensures that the needs of persons served are met in a timely manner.

1. May act as primary liaison to host companies and serves as business manager for Bancroft internal/entrepreneurial businesses in which persons served are employed; e.g., BOSS in-house printing operation, Cutting Edge cleaning crew, etc., in accordance with Transitional Support policies and procedures. Facilities daily business operations and activities, orders and purchases supplies, monitors expenses, maintains adequate inventory levels, reconciles business accounts, completes and submits timesheets for employees, conducts work time studies (where applicable), ensures quality assurance of end product. Provides ongoing performance feedback and training to employed persons served, conducts annual performance appraisals, identifies training needs, etc.

1. Maintains all levels of supervision for assigned persons served at specific Program site as outlined in the IPP (Individual Program Plan), Annex A and/or program descriptions. Follows established Bancroft policies and procedures and maintains compliance with Division of Developmental Disabilities (DDD) Supported Employment/Day Program (SE/DP) Manual standards, applicable state/local/federal regulations, Department of Labor (DOL) regulations, and Commission on Accreditation of Rehabilitation Facilities (CARF) standards at all times.

1. Complies with the IPP as detailed for assigned persons served and supports the development of goals as determined by employer. Provides goal training and instruction, and assists each person in the achievement of goals while actively encouraging individual independence within ability limits while following standard interaction protocol or individual behavior plan.

1. Ensures Program site and employer's job site operates in accordance with the organization's quality standards for safety, security, cleanliness, and comfort and state licensing and accreditation standards.

1. Aids in the resolution of problematic situations that may occur for persons served within a specific Program or job site. Exercises appropriate judgment in addressing specific situations.

1. Dependent upon specific Program requirements, follows medical guidelines to administer medication as scheduled or as needed to persons served in strict accordance with each IPP. Maintains adequate medications inventory levels to ensure immediate availability of medications. Strictly follows physicians' orders for continued care, updates necessary medical records, performs medical records filing, etc.

1. When applicable, ensures the routine maintenance and cleanliness of specific Program site, as well as the transportation vehicles assigned.

1. Coordinates transportation needs, as applicable, of assigned persons served in accordance with IPP and dependent upon specific Program needs. Safely transports and accompanies persons served, if needed, to the vocational job site, recreational outings, and other community activities (while dressing accordingly for active participation).

1. As required by specific Program needs, assists assigned persons served with schoolwork and/or vocational/employment activities.

1. May gather behavior data for persons served, perform calculations, and create graphic illustrations for review by others to assist in monitoring the progress of individual persons served.

1. Completes paperwork in a professional manner and maintains all documentation as required by the Division of Developmental Disabilities (DDD), Department of Labor (DOL), Division of Vocational Rehabilitation (DVR), established Bancroft policies and procedures, and as determined by Program Manager for the Program site; e.g., monthly progress reports, assessments, behavioral data sheets, Incident Reports, Parent/Guardian/Other contact form, etc.

1. Maintains effective communications with assigned persons served, parents, guardians and other family members, healthcare personnel, own manager and coworkers across Programs and functions, neighbors, surrounding communities, etc. Operates in accordance with the Confirmation of Understanding or Plan of Care for assigned persons served regarding Programs and treatment, healthcare, sexual preferences, ethnic and cultural support, recreational/socialization/vocational activities, physical fitness and healthy living, family involvement, and disagreements and grievances.

1. Serves as an advocate on behalf of assigned persons served in a variety of situations.

1. Follows up and takes necessary action on change in behavioral plans, reports issues in the event plan is problematic, updates records, etc.

1. Follows state-approved emergency procedures and Bancroft-approved crisis intervention techniques at all times.

1. Prepares for, and promptly responds to, emergency situations to ensure the safety and security of the job site and persons served at all times; e.g., conducts fire drills, emergency evacuations, etc. Notifies proper authority in the event of a valid emergency.

1. Serves as a role model to persons served by projecting a positive self-image of professionalism, appearance, confidentiality, courtesy, conduct, honesty, fairness, personal integrity, and a respect for the fundamental rights, dignity, and privacy of others.

1. Ensures the smooth transition of persons served across Programs and effectively communicates with the staff members of those Programs; e.g., transition from Residential to Vocational, etc.

1. Performs other related duties as assigned or as necessary. Remains flexible and adaptable in work schedules and work assignments as defined by program needs.

1. Abides by the Bancroft Code of Ethics, Mission Statement, and Vision Statement in promoting ethical behavior, establishing relationships and providing guidance in decision-making situations.

1. Remains current with required training certifications, meets state-regulated licensing and regulatory accreditations, and adheres to mandatory requirements.

1. Maintains effective verbal and written communications with colleagues, those served, and their family members and/or guardians when applicable.

1. Willingly and effectively cooperates with Bancroft NeuroHealth, The Department of Human Services, The Division of Developmental Disabilities (DDD), and other licensing or state agency or local municipalities in any inspections and investigations, upon request.

1. Maintains a safe and respectful environment, free of abuse, neglect, or exploitation; does not allow weapons, threats, bullying or intimidation.

1. Reports any violations to the appropriate individual as soon as the incident occurs.

1. Maintains levels of supervision as defined in behavior plans; e.g., Individual Program Plan (IPP), Individual Rehabilitation Plan (IRP), Individual Education Plan (IEP), Individual Service Plan (ISP), etc., when applicable.

1. Demonstrates Bancroft's core values of Respect in the performance of position responsibilities

Education & Experience:

High School diploma or equivalent required with additional education in a related field desirable. BA in Social Work, Psychology, or a related field preferred. Related work experience in employment services preferred. Minimum of two years of experience working directly with neurologically-challenged individuals required.

Special Skills:

Ability to effectively communicate both verbally and in written form required. Basic math skills required. Effective interpersonal skills, a strong desire to work with neurologically-challenged individuals required, and the ability to implement crisis intervention techniques required. Effective time management, organization, and prioritization skills required with the ability to operate independently and autonomously. Operative knowledge of MS Office Word and Excel spreadsheets preferred. Attainment of First Aid, Crisis Prevention and Intervention, and Medication certification within first 90 days of employment required. Successful attainment of formalized training in job coaching required within 120 days of employment. Valid driver's license required in incumbent's legal name and current address with no provisional restrictions; must have immediate access to reliable personal transportation to both visit and accompany persons served to job sites. Minimum 18 years of age required.

Required Knowledge, Skills and Abilities:

1. ADAPTING TO CHANGE - Demonstrates willingness and an ability to adjust to change. This change may involve new ways of doing things, working with different types of people, performing unfamiliar tasks, or adjusting one's schedule in order to accommodate changes.

1. APPLIED LEARNING -Demonstrates the ability to acquire knowledge and to learn new concepts and skills while working on the job. Accurately applies new skills and knowledge within a reasonable timeframe.

1. COACHING - Explains new information or skills to another individual for the purpose of improving that person's performance. Patiently works with the individual to ensure that he/she understands and is competent at the skill or competency area.

1. CUSTOMER FOCUS - Demonstrates an understanding of and concern for how one's work impacts the customer's final product and/or service. Pays careful attention to specific customer specifications. Works to ensure that one's work meets or exceeds customer expectations.

1. INITIATIVE - Is proactive rather than reactive both in thought and action. Identifies areas for improvement and takes necessary steps to implement those changes. Is a self-starter rather than waiting for direction from others.

1. INTEGRITY - Acts in an honest and trustworthy manner based on personal responsibility and sound business ethics. Shows consistency among principles, values, and behaviors.

1. PLANNING & ORGANIZING - Schedules and organizes time and resources based on an established plan. Sets up and maintains systems in order to organize and keep track of tasks and assignments. Appropriately prioritizes tasks and activities.

1. PROBLEM SOLVING - Is able to effectively resolve problems that involve people, things, and processes that require general logic and common sense. This may include gathering relevant information, considering alternatives, and drawing logical conclusions based on facts.

1. SAFETY - Is aware of factors that affect employee safety and uses good judgment in all work situations that could potentially affect anyone's safety. Takes action to correct safety hazards and anticipates and addresses potentially unsafe situations.

TEAMWORK - Works effectively with others to accomplish goals. Effectively handles conflicts with other team members. Focuses first on the effectiveness and success of the team as a group. Is sensitive to the needs, strengths, weaknesses, and differences of individual players within the team.

Bancroft stands strong against racism and hate of all kinds and supports actions leading to respect, equality, fairness and peace. We advocate for and embrace an inclusive and just world. One world. For everyone. We work with heart, respect and collaboration. We are communicators, listeners, problem solvers, partners and collaborators. Bring your authentic self to our team.

Bancroft is an Equal Opportunity Employer, and supports diversity, equity and inclusion in its hiring and employment practices, so that every team member can feel a true sense of belonging, and maximize their unique potential. To this end, all applicants will receive consideration for employment without regard to age, race, color, religion, sex, national origin, ancestry, marital status, affectional or sexual orientation, gender identity or expression, disability, veteran status or any other characteristic protected by law.