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SALES FLOOR:
* Understands organizational objectives and makes decisions that align with Company priorities
* Takes ownership and is committed to delivering results, while remaining actively aware of personal and
store metrics; and creates personal sales and clienteling strategies in partnership with the management
team.
* Creates short- and long-term strategies to achieve personal metrics and performance goals
* Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
* Represents Coach as a brand ambassador
* Demonstrates Coach's Selling and Service expectations at all times
* Understands changes in local market with potential impact on business performance and supports the
execution of local sales strategies and tactics
* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
productive relationships with customers
* Creates positive impressions with customers by bringing best self to work through attire consistent with
Coach's Guide to Style
* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong
knowledge of competition.
* Provides in-depth product knowledge, including features, benefits, current offerings, and overall product
value.
* Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
* Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
* Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
* Sensitive to customers' needs and tailors approach by reading cues
* Attends to the unique and individual shopping needs of each customer.
* Works with multiple customers simultaneously and breaks away as appropriate
* Follows up with customers consistently and genuinely to influence/close the sale
* Flexes personal selling techniques to contribute to overall store financial results
* Builds lasting and loyal relationships with customers
* Leverages Coach's tools and technology to support relationship building and clienteling efforts
* Creates enthusiasm and positivity for a shared vision and mission
* Promotes and endorses a team selling environment
* Fosters an environment of teamwork, trust and collaboration with internal and external customers
* Remains solution oriented; is adaptable and flexible to changing business and store needs
* Welcomes feedback and adapts behaviors as appropriate
* Maintains a calm and professional demeanor at all times
OPERATIONS:
* Ensures all daily tasks are completed without negatively impacting service or Coach standards
* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and
visual merchandising to Coach standards consistently and in a timely manner
* Maintains a clean and tidy selling floor at all times
* Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
procedures
* Replenishes inventory on sales floor as needed SALES FLOOR:
* Understands organizational objectives and makes decisions that align with Company priorities
* Takes ownership and is committed to delivering results, while remaining actively aware of personal and
store metrics; and creates personal sales and clienteling strategies in partnership with the management
team.
* Creates short- and long-term strategies to achieve personal metrics and performance goals
* Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
* Represents Coach as a brand ambassador
* Demonstrates Coach's Selling and Service expectations at all times
* Understands changes in local market with potential impact on business performance and supports the
execution of local sales strategies and tactics
* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
productive relationships with customers
* Creates positive impressions with customers by bringing best self to work through attire consistent with
Coach's Guide to Style
* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong
knowledge of competition.
* Provides in-depth product knowledge, including features, benefits, current offerings, and overall product
value.
* Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
* Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
* Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
* Sensitive to customers' needs and tailors approach by reading cues
* Attends to the unique and individual shopping needs of each customer.
* Works with multiple customers simultaneously and breaks away as appropriate
* Follows up with customers consistently and genuinely to influence/close the sale
* Flexes personal selling techniques to contribute to overall store financial results
* Builds lasting and loyal relationships with customers
* Leverages Coach's tools and technology to support relationship building and clienteling efforts
* Creates enthusiasm and positivity for a shared vision and mission
* Promotes and endorses a team selling environment
* Fosters an environment of teamwork, trust and collaboration with internal and external customers
* Remains solution oriented; is adaptable and flexible to changing business and store needs
* Welcomes feedback and adapts behaviors as appropriate
* Maintains a calm and professional demeanor at all times
OPERATIONS:
* Ensures all daily tasks are completed without negatively impacting service or Coach standards
* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and
visual merchandising to Coach standards consistently and in a timely manner
* Maintains a clean and tidy selling floor at all times
* Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
procedures
* Replenishes inventory on sales floor as needed SALES FLOOR:
* Understands organizational objectives and makes decisions that align with Company priorities
* Takes ownership and is committed to delivering results, while remaining actively aware of personal and
store metrics; and creates personal sales and clienteling strategies in partnership with the management
team.
* Creates short- and long-term strategies to achieve personal metrics and performance goals
* Takes ownership of personal survey results and creates plans to improve and overcome areas of opportunity
* Represents Coach as a brand ambassador
* Demonstrates Coach's Selling and Service expectations at all times
* Understands changes in local market with potential impact on business performance and supports the
execution of local sales strategies and tactics
* Drives business through sales strategies, clienteling, sourcing new customers and maintaining on-going
productive relationships with customers
* Creates positive impressions with customers by bringing best self to work through attire consistent with
Coach's Guide to Style
* Builds credibility and trust as a personal fashion advisor by communicating fashion awareness and a strong
knowledge of competition.
* Provides in-depth product knowledge, including features, benefits, current offerings, and overall product
value.
* Remains aware and is clearly able to communicate current pricing and promotional strategy to customers.
* Discusses product features and builds the sale by leveraging cross-selling skills and abilities.
* Cross-sells and encourages beneficial product add-ons that relate to the customer's shopping needs
* Sensitive to customers' needs and tailors approach by reading cues
* Attends to the unique and individual shopping needs of each customer.
* Works with multiple customers simultaneously and breaks away as appropriate
* Follows up with customers consistently and genuinely to influence/close the sale
* Flexes personal selling techniques to contribute to overall store financial results
* Builds lasting and loyal relationships with customers
* Leverages Coach's tools and technology to support relationship building and clienteling efforts
* Creates enthusiasm and positivity for a shared vision and mission
* Promotes and endorses a team selling environment
* Fosters an environment of teamwork, trust and collaboration with internal and external customers
* Remains solution oriented; is adaptable and flexible to changing business and store needs
* Welcomes feedback and adapts behaviors as appropriate
* Maintains a calm and professional demeanor at all times
OPERATIONS:
* Ensures all daily tasks are completed without negatively impacting service or Coach standards
* Completes daily operational tasks including maintaining store (sales floor and backroom), cash wrap and
visual merchandising to Coach standards consistently and in a timely manner
* Maintains a clean and tidy selling floor at all times
* Adheres to all applicable retail policies and procedures including POS, Operations and Asset Protection
procedures
* Replenishes inventory on sales floor as needed
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Tapestry, Inc.
March 27, 2024