Loan Service Specialist

Welcome to PeoplesBank! We are the largest mutually chartered bank in Western Mass and Northern Connecticut and a leader in green values, sustainable energy financing, and charitable giving. We operate in the best interest of our customers and strive to be an inclusive and engaging work environment. We offer excellent compensation, workplace flexibility, and a competitive benefits package to our associates. Our award-winning culture has earned us recognition as Best Place to Work and Best Local Bank. Come join our team of dedicated and innovative individuals and contribute to our dynamic, successful organization.

Summary: Performs a variety of clerical/administrative tasks for the processing and maintaining of commercial loans and mortgages with special focus on accuracy and professional relationships with team and customers. Transaction accuracy is critical. Commercial Loan Admin and Servicing Manager

Essential Duties and Responsibilities include the following. Other duties may be assigned

• Responds to customer inquiries
• Processes daily transactions, including but not limited to, account transfers, loan payments, line of credit draws, construction mortgage advances, etc.
• Assist Loan Administrative staff with processing wire transfer requests
• Establishes credit files containing sensitive customer information such as financial information, credit information, correspondence, etc., requiring regular access to privileged Bank or customer information.
• Images documentation and uploads to Integra
• Post-Closing Verification: verifies account set up properly using new loan journals
• Prepare discharge and release documents for Insurance Tracking, UCC filings and continuation, Semi-annual interest verifications, and Processing GL tickets
• Prepares and Updates required loan reports including but not limited to:
• L&I Backlog
• Daily Central Reports
• Reconciliation of suspense accounts
• Committed and In Process Reports
• Commercial Escrow Log Reconciliation
• Flood - monthly life of loan
• Completes all yearly compliance training and testing and complies with bank, federal, and state regulations. Complies with Bank Policies and Procedures. Adheres to departmental and bank-wide service

Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and/or Experience:

Generally requires a two-year degree; 0 - 2 years of relevant experience; or an equivalent combination of education and experience

Skills needed:

• Knowledge of commercial products, market trends, and/or loan procedures
• Attention to detail
• Analytical and critical thinking skills
• Strong time management and multitasking skills
• Strong communication skills
• Strong interpersonal and customer service skills, including the ability to form and maintain client and business relationships
• Discretion and a dedication to protecting the financial privacy of clients, business partners, and employer

Computer Skills: Knowledge of computer applications including Word, Excel, Access and T-Value and ability to learn new software applications in use by the Department to include LoanVantage

Work Environment and Physical Demands: The working conditions and physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the associate is regularly required to sit, use hands to sort, write and keyboard, and to listen and speak. The associate is frequently required to reach, walk, stoop, crouch. The associate is occasionally required to stand, lift, bend, drive and travel.