Director, Global Client Services Communications & Engagement
Visa | |
life insurance, paid time off | |
United States, Colorado, Denver | |
April 24, 2024 | |
Company Description
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid. Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa. Job DescriptionThe Director, Global Client Services (CS) Communications & Engagement within the Global Business Operations and Strategy team will be an experienced and results-driven individual helping to develop and implement effective communication strategies to drive organizational transformation and support change management initiatives. The ideal candidate will possess a blend of strategic and operational acumen to effectively deliver key messages to a broad and diverse audience, optimizing channel, content, and delivery. This role will lead the communication related to Client Services' transformative journey to our future state of service. This includes improvements in how we support our clients, ways that we're incorporating generative AI into the service journey, and more integration across our products and solutions, all to drive our clients' success. These transformation communications will also include sales enablement materials to highlight how we're addressing client feedback to help position CS as a thought leader. This is an individual contributor role and requires a skilled and strategic communicator with strong business acumen as well as a proven ability to manage through influence, collaborate cross-functionally and deliver under tight timelines. RESPONSIBILITIES At a high level, key areas of responsibilities include:
This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs. QualificationsBasic Qualifications
Preferred Qualifications
Work Hours: Varies upon the needs of the department. Travel Requirements: This position requires travel5-10% of the time. Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers. Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law. Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code. U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 124,900 to 181,100 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program. |