Enrollment Supervisor - National Remote

You'll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges.

UMR, UnitedHealthcare's third-party administrator (TPA) solution, is the nation's largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding.

In providing consumer - oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth.

Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast - paced and highly diversified career.

The Enrollment Supervisor will be responsible to oversee day to day activities related to enrollment operations in order to accomplish the business and their team's objectives. Our Supervisors and their teams have a serious responsibility to make every contact informative, productive, positive, and memorable.

This position is full-time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00am - 5:00pm CST.

We offer weeks of on-the-job training. The hours during training will be 7:00am to 5:00pm CST, Monday - Friday.

*All Telecommuters will be required to adhere to UnitedHealth Group's Telecommuter Policy.

Primary Responsibilities:

• Supervise Eligibility Representatives in their daily job functions to ensure files are applied timely and all turnaround times and quality standards are met and/or exceeded
• Telephonically assist our member eligibility or group questions & verify enrollment status
• Assist the team in meeting production standards
• Meet and exceed department quality audits and provides coaching to their team members
• Maintain & prioritize eligibility discrepancies, analyzing transactional data & submitting retroactive eligibility changes to the manager and senior leaders
• Handle all escalations courteously, politely and professionally
• Act as back-up support for other Supervisors as needed for meetings and other departmental responsibilities
• Advise management in long-range planning for areas of specialization
• Perform other duties as assigned

You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma / GED OR equivalent work experience
• 3+ years of Customer Service or Enrollment experience
• Experience with GEHA members
• Proficiency with computer and Windows PC applications
• Experience with using Microsoft Excel (create, edit, sort, filter)
• Ability to travel up to 10% of the time
• Must be 18 years of age OR older
• Ability to work any of 8-hour shift schedules during normal business hours of 7:00am - 5:00pm CST.

Preferred Qualifications:

• 1+ years of previous Supervisory or Team Lead experience
• Experience supervising projects and teams
• Working knowledge of Microsoft Office (ability to create, edit and save documents, spreadsheets, and presentations in Microsoft Word and Microsoft PowerPoint)
• Reside within Kansas City, MO

Telecommuting Requirements:

• Ability to keep all company sensitive documents secure (if applicable)
• Required to have a dedicated work area established that is separated from other living areas and provides information privacy.
• Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service.

Soft Skills:

• Excellent interpersonal skills
• Demonstrate ability for strong oral and written communication skills
• Must have the ability to handle multiple issues and prioritize appropriately while working swiftly & efficiently without compromising quality customer service
• Strong organizational skills with the ability to prioritize caseload based on business and customer need as well as respond appropriately and effectively in difficult situations

California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington or Rhode Island Residents Only: The annual range for California / Colorado / Connecticut / Hawaii / Nevada / New York / New Jersey / Washington / Rhode Island residents is $48,300 - $94,500 per year. Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. UnitedHealth Group complies with all minimum wage laws as applicable. In addition to your salary, UnitedHealth Group offers benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with UnitedHealth Group, you'll find a far-reaching choice of benefits and incentives.

Application Deadline: This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location, and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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