ETS Technician III

Overview

Plan, install, and/or support ISD equipment to include (but not limited to) workstations, mobile devices, printers, cable distribution systems, servers, telephony systems, audio/visual equipment, routers, switches, modems, electrical systems and equipment, and other circuit specific devices associated with local and wide area networks and emergency power systems. Perform moderately complex/varied tasks with moderate scope, analysis, and latitude.

This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you.

Responsibilities

• Build and maintain relationships with team members, management, key stakeholders and/or external contacts (vendors, etc.)
• Diagnose issues through technical analysis of Navy Federal hardware/software; take appropriate action
• Document operating procedures for installations, configurations and /or administration tasks
• Formulate and administer equipment maintenance program to include troubleshooting, repair, and replacement of the devices
• Maintain inventory control documentation on systems and components to ensure updates occur according to schedule
• Perform installation and configuration of workstations, printers, cables, network routers and switches, servers, etc., as applicable
• Prepare reports for senior management following installation
• Train team members and/or peers on functional processes and procedures
• Develop, test and implement systems and equipment; document results
• Full life-cycle project management
  • Establish and lead project teams
  • Develop project plan/scope/schedule/cost/communications
  • Procure and/or manage resources/timelines/deadlines/quality
  • Risk, Issue and Change management
  • Ensure successful project implementation
  • Scope of responsibility
• Perform other duties as assigned

Qualifications

• Ability to document and apply policies, standards and procedures
• Ability to work independently and in a team environment
• Experience in presenting technical solutions and/or recommendations
• Working knowledge of electronic principles as they relate to diagnosing and troubleshooting IT system issues
• Working knowledge of technical inter-relationships between software/hardware and desktop/LAN/Host systems
• Effective organizational, planning and time management skills
• Effective research, analytical, and problem solving skills
• Effective skill in diagnosing and troubleshooting issues
• Effective skill making effective presentations to groups of various sizes
• Effective verbal and written communication skills

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180 | 5510 Heritage Oaks Drive Pensacola, FL 32526 | 141 Security Drive Winchester, VA 22602 | 9999 Willow Creek Road San Diego, CA 92131

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